Refund policy

RETURN POLICY

As a small handmade and made-to-order brand, all sales are final. Each piece is made specifically for you, and because of this we are unable to accept returns or exchanges.

We encourage you to review all product details, sizing information, and photos carefully before placing your order. If you have any questions prior to purchasing, please don't hesitate to reach out — we are always happy to help you find the right fit.

WARRANTY FOR DAMAGED ITEMS

We stand behind the quality of every piece we make. If your item arrives damaged or with a production defect, please contact us within 14 days of your delivery date at sarah@thelonedaffodil.com with photos of the issue, and we will do everything we can to make it right. Approved claims may qualify for a repair, replacement, or store credit depending on the situation.

ORDER CANCELLATION

Due to the handmade and made-to-order nature of our pieces, we do not accept order cancellations once an order has been placed. Production begins shortly after checkout, with materials and labor allocated specifically for each order. We kindly ask that customers review all product details carefully before completing their purchase.

INTERNATIONAL ORDERS 

All international orders are final sale and are not eligible for return, exchange, or refund.

You can always contact us for any return question at sarah@thelonedaffodil.com. 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sarah@thelonedaffodil.com.